How to Make a Complaint

At Glowing By Leah, we aim to provide a professional, safe and supportive experience for every client. However, if you are unhappy with any treatment you have received, or with any part of our service, we want to make the complaints process as clear and straightforward as possible.

In the first instance, please speak to a member of our team so we can try to resolve your concern as quickly as possible.

If your concern relates to a treatment, we may ask you to attend a follow-up appointment with your treating clinician so that the area can be reviewed properly. We may not be able to fully assess or resolve treatment-related concerns without seeing you in person.

If the matter cannot be resolved at this stage and you wish to make a formal complaint, please put your complaint in writing by email. Please include as much detail as possible, including your name, contact details, appointment date, treatment received and the nature of your concern.

You can contact us using the details below:

Email: info@glowingbyleah.co.uk
Telephone: 07854 426 292

We aim to acknowledge complaints within 48 hours and will investigate the matter in line with our complaints procedure. A full written response will usually be provided within 30 days of receiving the complaint.

We aim to resolve all concerns fairly and respectfully. Aggressive, abusive or disrespectful behaviour towards our team will not be tolerated.

Glowing By Leah
Membership No: HS6087