Privacy Policy & Terms & Conditions

This page brings together the key policies, terms and conditions that apply when using the Glowing By Leah website, booking treatments, joining memberships, purchasing products, enrolling on training courses or contacting us about your experience.

Please read the relevant sections carefully before booking, purchasing or enrolling.

Privacy Policy

Glowing By Leah respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book an appointment, attend a treatment, purchase products, join a membership or loyalty scheme, enrol on a training course, or otherwise interact with Glowing By Leah.

This Privacy Policy should be read alongside our Terms and Conditions, Cookie Policy and Complaints Policy where applicable.

1. Who We Are

Glowing By Leah is a limited company providing nurse-led medical aesthetics, skin treatments, wellness services, skincare products and aesthetic training.

Website: https://glowingbyleah.co.uk
Email: info@glowingbyleah.co.uk
Telephone: 07854 426292

Please visit our Complaints Policy page for details on how to contact us and how your complaint will be handled.

For the purposes of UK data protection law, Glowing By Leah is the data controller of the personal data we collect and use.

2. What Personal Data We Collect

We may collect and use the following types of personal data, depending on your relationship with us:

• Name
• Date of birth
• Address
• Email address
• Telephone number
• Appointment and booking details
• Treatment history and consultation information
• Medical history and health information relevant to your treatment
• Before and after photographs, where relevant and with appropriate consent
• Payment and transaction information
• Product order details
• Training course enrolment details
• Communication history, including emails, messages and enquiries
• Marketing preferences
• Website usage information, such as cookies, analytics data, IP address, browser type and device information

Some of the information we collect, such as medical history, treatment records and health-related information, may be classed as special category data under UK data protection law. We only collect and use this where it is necessary and appropriate for providing safe treatments, meeting professional obligations, managing client care, or where you have given explicit consent.

3. How We Collect Your Data

We may collect your personal data when you:

• Fill in a contact form on our website
• Book an appointment online, by telephone, by email or by message
• Complete a consultation form or medical questionnaire
• Attend an appointment or training course
• Purchase products or services
• Join a membership, loyalty scheme or mailing list
• Contact us through email, telephone, social media or messaging platforms
• Leave a review or provide feedback
• Browse or use our website

We may also receive personal data from third-party systems that support our business, such as online booking platforms, payment processors, website forms, email platforms, training platforms, or other service providers.

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries
• Manage appointments and bookings
• Provide consultations, treatments and follow-up care
• Assess suitability for treatments
• Keep accurate client and treatment records
• Process payments and product orders
• Manage memberships, loyalty schemes and training course bookings
• Provide training, certification and course support
• Send appointment reminders and service-related communications
• Send marketing communications where you have opted in or where otherwise permitted by law
• Improve our website, services and client experience
• Manage complaints, feedback and disputes
• Keep our business records and meet legal, regulatory, insurance and professional obligations
• Protect the safety, rights and interests of our clients, trainees, team and business

5. Our Lawful Bases for Using Your Data

Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following:

Contract
To provide treatments, products, memberships, training courses or other services you have requested.

Consent
For certain uses, such as some marketing communications, use of certain photographs, or where explicit consent is required for special category data.

Legitimate interests
To manage and improve our business, respond to enquiries, keep appropriate records, prevent misuse, manage complaints, and communicate with clients about relevant services.

Legal obligation
To comply with legal, tax, accounting, insurance, professional or regulatory requirements.

Vital interests
In rare circumstances, where it may be necessary to protect someone’s health, safety or wellbeing.

For special category data, such as health or medical information, we will only process this where an additional lawful condition applies. This may include your explicit consent, the provision of health-related care, meeting legal or professional obligations, or the establishment, exercise or defence of legal claims.

6. Marketing Communications

We may use your contact details to send you information about treatments, products, offers, events, training courses or updates from Glowing By Leah, where you have opted in or where we are otherwise permitted by law.

You can unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at:

info@glowingbyleah.co.uk

We will not sell your personal data to third parties for marketing purposes.

7. Who We Share Your Personal Data With

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary to run our business, provide our services, process payments, manage bookings, comply with legal obligations, or protect our rights and interests.

This may include:

• Booking and appointment software providers
• Payment processors
• Website hosting and maintenance providers
• Email and communication platforms
• Online shop or e-commerce providers
• Accountants, bookkeepers and professional advisers
• Insurance providers
• Training or certification providers, where relevant
• Regulators, professional bodies or legal authorities, where required
• IT, security and data storage providers
• Marketing or analytics providers, where used appropriately

Where we use third-party service providers, they are only permitted to use your information for the relevant service they provide to us.

8. How Long We Keep Your Personal Data

We will only keep your personal data for as long as necessary for the purposes it was collected, including to provide services, maintain records, comply with legal, insurance and professional obligations, resolve disputes and protect our business.

Different types of information may be kept for different periods. For example:

• Enquiry information may be kept for a shorter period if you do not become a client.
• Client, consultation and treatment records may be kept for longer where required for clinical, insurance, legal or professional reasons.
• Training records may be kept for course administration, certification, insurance and compliance purposes.
• Financial records may be kept for accounting and tax purposes.
• Marketing data will be kept until you unsubscribe, opt out, or we no longer need it.

Where we no longer need your personal data, we will securely delete, anonymise or archive it as appropriate.

9. How We Store and Protect Your Data

We take appropriate steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

Your information may be stored electronically, in secure online systems, in email accounts, in booking or client management systems, and/or in paper records where applicable.

Where third-party systems are used, we take reasonable steps to ensure they provide appropriate safeguards for personal data.

10. International Transfers

Some of the third-party systems we use may store or process data outside the UK.

Where personal data is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent protections required by data protection law.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, support marketing activity, and improve the user experience.

For more information, please see our Cookie Policy.

12. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal data. These may include:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data in certain circumstances
• The right to request restriction of processing
• The right to object to certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent
• Rights relating to automated decision-making and profiling

We do not use your personal data for automated decision-making or profiling.

To exercise your rights, please contact us using the details below.

13. Subject Access Requests

You have the right to request a copy of the personal data we hold about you. This is known as a subject access request.

Please send any request to:

info@glowingbyleah.co.uk

We may need to verify your identity before responding. We will usually respond within one month, although this may be extended where a request is complex or where the law allows.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

Email: info@glowingbyleah.co.uk
Telephone: 07854 426292

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, systems or legal obligations.

Any updates will be published on this page.

Appointments, Deposits & Cancellations

Deposits & Payment

A non-refundable deposit is required to secure all appointments. Deposits are taken to reserve practitioner time, treatment rooms, and resources, and therefore cannot be refunded under any circumstances.

The remaining balance is payable at your appointment unless the treatment has been paid for in full in advance.

Cancellations & Rescheduling

Any cancellations will result in the loss of the deposit. We require a minimum of 72 hours’ notice to reschedule an appointment to keep the deposit. Cancellations, changes, or rescheduling requests made within 72 hours of the scheduled appointment time will result in the loss of the deposit.

Appointments may be rescheduled at most once. If this limit is exceeded, or if the client is unable to attend the rescheduled appointment, the appointment will be forfeited, and the deposit will be lost.

All cancellation or rescheduling requests must be made via the clinic’s designated contact methods. Messages sent outside of opening hours will be deemed received on the next working day.

Late Cancellations & No-Shows

Failure to attend an appointment without prior notice will be classed as a no-show. In such cases, the client will be liable for 100% of the total treatment cost.

Deposits are non-transferable and cannot be applied to alternative appointments, treatments, or dates.

Late Arrivals

Clients who arrive late may have their appointment shortened or, where this is not possible, may be unable to proceed with treatment. In such cases, the appointment may be classed as a late cancellation or no-show, and full charges may apply.

Discretion & Exceptional Circumstances

We understand that exceptional circumstances can arise. Any discretion applied to deposits or charges is at the sole discretion of the clinic and does not set a precedent for future bookings.

Agreement to Terms

By booking an appointment, paying a deposit, or attending treatment, you confirm that you have read, understood, and agree to these terms and conditions.

Membership Terms and Conditions

Membership Period:
The membership period is a minimum of 12 months from the date of enrollment.

Membership Fees:
Membership fees are charged monthly and must be paid in full before receiving the monthly treatment. Payments will be automatically deducted from the payment method provided at the time of enrollment.

Cancellation Policy:
Memberships are for a minimum contract of 12 months. If you are in financial difficulty within the first 12 months of membership commencing, please get in touch via email to info@glowingbyleah.co.uk. Any treatments or products received at a discounted rate within these 12 months must be paid back in full upon cancellation. 

Money-Back Guarantee:
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your contract and receive a full refund of any fees paid within 14 days of completing your agreement application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you choose to commence your treatment immediately, you agree that if you subsequently cancel your agreement within 14 days, you will pay the balance of the treatment or package, less an amount for the payments you have already made starting from the first day after joining.

Missed Appointments:
If a member misses an appointment, the monthly treatment will be forfeited and will not be rescheduled or refunded.

Membership Non-Transferable:
Memberships are non-transferable and cannot be shared with anyone else.

Changes to Terms and Conditions:
These terms and conditions are subject to change without prior notice. Members will be notified of any changes to the terms and conditions via email.

By enrolling in the monthly membership program, you agree to these terms and conditions.

Loyalty Scheme Terms & Conditions

These Terms and Conditions apply to the Glowing By Leah Loyalty Scheme. By taking part in the scheme, you agree to the terms set out below.

1. Eligibility

The Loyalty Scheme is open to Glowing By Leah clients aged 18 and over.

Membership is personal to the individual client and cannot be transferred, shared, sold or combined with another client’s loyalty card or account.

Glowing By Leah reserves the right to refuse, suspend or cancel participation in the Loyalty Scheme where misuse, fraud or breach of these terms is suspected.

2. Earning Loyalty Rewards

Clients may earn loyalty stamps or rewards when purchasing eligible treatments, products or services from Glowing By Leah.

Rewards are issued when spending:

• £50 or more on a single eligible treatment
• £30 or more on an eligible online skincare order, excluding postage

Loyalty rewards cannot be earned on postage costs, gift vouchers, discounted packages, memberships, subscription plans, special offers or any treatment/product already included within another promotion.

Rewards have no cash value and cannot be exchanged for cash, credit or alternative products or services.

3. Redeeming Loyalty Rewards

Completed loyalty cards may be redeemed for a discount or reward as specified by Glowing By Leah.

To redeem a completed loyalty card, the card must be presented at the time of booking or purchase and signed by a member of the Glowing By Leah team in the designated “Redeemed” section.

Rewards cannot be used in conjunction with any other offer, promotion, discount, package, membership or subscription plan.

Loyalty rewards are subject to availability and may be substituted or amended at the discretion of Glowing By Leah.

4. Expiry and Forfeiture

Loyalty cards and rewards expire 12 months from the date of issue if they have not been redeemed.

Loyalty cards or accounts with no activity for 6 months may be deactivated.

Lost, damaged or incomplete loyalty cards may not be replaced unless Glowing By Leah agrees otherwise.

Glowing By Leah reserves the right to revoke loyalty rewards where misuse, fraud, duplicate use or breach of these terms is suspected.

5. Changes to the Loyalty Scheme

Glowing By Leah reserves the right to amend, pause or withdraw the Loyalty Scheme at any time.

Where possible, Glowing By Leah will provide 30 days’ notice of significant changes to the Loyalty Scheme.

Any unused rewards at the time the scheme is withdrawn may expire or be subject to amended terms.

6. Privacy and Data Protection

Personal data collected or used as part of the Loyalty Scheme will be handled in accordance with Glowing By Leah’s Privacy Policy.

Your information may be used to administer the Loyalty Scheme, manage rewards, communicate with you about your account or purchases, and provide customer service.

7. Limitation of Liability

Glowing By Leah is not liable for any loss, damage or disappointment arising from participation in the Loyalty Scheme, except where liability cannot be excluded by law.

By participating in the Glowing By Leah Loyalty Scheme, you confirm that you have read, understood and agree to these Terms and Conditions.

Glowing By Leah (GBL) Training Academy – Terms & Conditions

Thank you for choosing Glowing By Leah, GBL Training Academy for your training. Please read the following terms and conditions carefully before booking.

Booking & Payment

• Your place on the course is not secure until payment is made at the time of booking using one of our options below.
• We offer PayPal Pay in 3 as a payment option for eligible customers. (website only)
• Payments can be made via bank transfer if booking directly with Leah. We only accept card payments if paid in full/pay in 3 via our website.
• Alternative payment plans may be available at the discretion of GBL Training Academy, with additional percentages applied.

Cancellations & Refunds

• Student Cancellations: If you are unable to attend, please notify us as soon as possible. Course fees are non-refundable and non-transferable unless at the discretion of GBL Training Academy.
• GBL Cancellations: In the event that GBL cancels a course, you will be entitled to a full refund of the course fee. However, GBL is not liable for any other loss or expenses incurred.
• GBL reserves the right to cancel a course due to inadequate enrolment. You will receive at least 7 days’ notice in such an event.
• If a course is cancelled due to a Force Majeure event (e.g., natural disasters, pandemics, unforeseen government restrictions), no refunds will be issued. However, you may receive credit towards an alternative course date.

Training & Certification

• On the day of training, you will receive a Glowing By Leah goody bag, an informative manual, and a certificate of completion.
• All courses are CPD accredited to meet industry and insurer requirements.
• GBL provides all necessary products and equipment for training.
• Students will practice on four models under Leah’s guidance.
• If a scheduled model does not attend, GBL is not accountable for this occurrence.
• If you do not pass the course, you will be required to pay for additional shadowing days or models (fees to be discussed).

Photography & Confidentiality

• You are allowed to take before and after photos for learning purposes and social media advertising.
• Sharing images externally that include course materials, models, or other students is a breach of confidentiality.
• Any models or clients introduced by GBL remain exclusive to Glowing By Leah. Students must not solicit these clients. Any attempt to do so is considered a breach of contract and may result in legal action.

Liability & Regulations

• GBL is not responsible for any changes in aesthetics regulations or licensing laws following your training.
• No refunds or partial refunds will be given due to industry regulation changes.
• By booking a course, you accept and agree that GBL is not liable for any regulatory changes that may affect your ability to practice.

Complaints Policy

If you would like to raise a concern about a treatment, training course, product order or your experience with Glowing By Leah, please visit our Complaints Policy page for details on how to contact us and how your complaint will be handled.