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Welcome to Glowing by Leah.
This page brings together the policies, terms and conditions that apply when using our website, booking treatments, joining one of our membership plans, purchasing products, enrolling on a training course or otherwise interacting with Glowing by Leah.
Please read the relevant sections carefully before booking an appointment, purchasing products, joining a membership or enrolling on a training course.
Nothing within these Terms & Conditions affects your statutory rights under UK consumer law.
Glowing by Leah is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with UK data protection legislation.
This Privacy Policy explains how we collect, use, store and protect your personal information whenever you visit our website, contact us, book an appointment, purchase products, attend treatments, join a membership, enrol on a training course or otherwise interact with our business.
This Privacy Policy should be read alongside our Terms & Conditions, Cookie Policy and Complaints Policy where applicable.
Glowing by Leah is a nurse-led medical aesthetics clinic providing aesthetic treatments, skin treatments, wellness services, skincare products and aesthetic training.
Website: https://glowingbyleah.co.uk
Email: info@glowingbyleah.co.uk
Telephone: 07854 426292
For the purposes of UK data protection legislation, Glowing by Leah is the Data Controller responsible for your personal data.
Depending on how you interact with us, we may collect and process the following information:
Some information, including medical history and treatment records, is classed as Special Category Data under UK GDPR. We only collect this information where necessary to provide safe treatments, comply with professional obligations or where you have given explicit consent.
We may collect personal information when you:
We may also receive information from trusted third-party providers including booking software, payment providers, website forms and CRM systems.
We use your personal information to:
Under UK GDPR we rely upon one or more of the following lawful bases:
Contract
To provide treatments, memberships, products or services you have requested.
Consent
Where you have provided permission, including marketing communications and certain uses of photographs.
Legitimate Interests
To operate and improve our business, maintain records, communicate with clients and prevent fraud.
Legal Obligation
Where we are required to comply with legal, accounting, insurance or regulatory obligations.
Vital Interests
Where processing is necessary to protect someone’s health or safety.
Where Special Category Data is processed, we will only do so where an additional lawful condition applies.
With your consent, or where otherwise permitted by law, we may send information regarding:
You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting:
info@glowingbyleah.co.uk
We never sell your personal information to third parties.
We only share information where necessary for the operation of our business.
This may include:
All third-party providers are expected to keep your information secure and confidential.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to meet our legal, insurance and professional obligations.
Retention periods may vary depending on the type of information held.
Examples include:
When information is no longer required it will be securely deleted, anonymised or archived.
We take appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure or loss.
Information may be stored securely using:
Some third-party providers may process data outside the United Kingdom.
Where this occurs, appropriate safeguards will be implemented in accordance with UK data protection legislation.
Our website uses cookies and similar technologies to improve website performance, analyse visitor behaviour and enhance your browsing experience.
Please refer to our Cookie Policy for further information.
You have rights under UK GDPR including the right to:
We do not make automated decisions or carry out profiling using your personal information.
You may request a copy of the personal information we hold about you.
Requests should be sent to:
info@glowingbyleah.co.uk
We may ask for proof of identity before responding.
Requests will normally be answered within one month.
If you have concerns regarding the way your personal information has been handled, please contact us first.
Email: info@glowingbyleah.co.uk
Telephone: 07854 426292
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).
We may update this Privacy Policy from time to time to reflect changes in legislation, business operations or the services we provide.
The latest version will always be published on this website.
Deposits & Payment
A non-refundable deposit is required to secure all appointments.
Deposits reserve practitioner time, treatment rooms and clinic resources and are therefore non-refundable except where required by law.
The remaining balance is payable at your appointment unless payment has been made in full beforehand.
Cancellations & Rescheduling
If you cancel your appointment, your deposit will be forfeited.
Appointments may be rescheduled with a minimum of 72 hours’ notice, allowing your deposit to be transferred to your new appointment.
Appointments may only be rescheduled once.
If you are unable to attend the rearranged appointment, or request further changes, the appointment will be cancelled and your deposit forfeited.
Requests made outside normal opening hours will be treated as having been received on the next working day.
Late Cancellations & Failure to Attend
Appointments cancelled with less than 72 hours’ notice, or failure to attend without prior notice, will be classed as a late cancellation or no-show.
In these circumstances:
Late Arrival
Clients arriving late may have their appointment shortened where clinically appropriate.
If insufficient time remains to safely complete treatment, the appointment may be treated as a late cancellation or failure to attend and the relevant charges may apply.
Practitioner Cancellation
Whilst every effort is made to honour appointments, Glowing by Leah reserves the right to rearrange appointments due to practitioner illness, emergencies, equipment failure or other unforeseen circumstances.
Where this occurs, we will offer the earliest suitable alternative appointment and your deposit will remain valid.
Exceptional Circumstances
We appreciate that unexpected situations can occur.
Any discretion exercised regarding deposits, cancellations or appointment charges will be entirely at the discretion of Glowing by Leah and shall not create a precedent for future appointments.
Agreement
By booking an appointment, paying a deposit or attending the clinic, you confirm that you have read, understood and agree to these Terms & Conditions.
These Membership Terms & Conditions apply to all Glowing by Leah Memberships.
By enrolling in a membership, you agree to be legally bound by these Terms & Conditions. They form part of your agreement with Glowing by Leah and should be read alongside our general Terms & Conditions, Privacy Policy and any treatment-specific consent documentation.
Memberships are designed to support long-term skin health and aesthetic outcomes through clinically appropriate treatment planning rather than guaranteeing the same treatment every month.
Nothing within these Terms & Conditions affects your statutory rights under UK consumer law.
Membership treatments are carried out by Glowing by Leah’s experienced aesthetic practitioners.
Whilst every effort will be made to ensure continuity of care, Glowing by Leah cannot guarantee that every appointment will be performed by the same practitioner.
Should your allocated practitioner become unavailable due to illness, annual leave, maternity leave, emergency, training commitments or other unforeseen circumstances, Glowing by Leah reserves the right to arrange treatment with another suitably qualified practitioner.
Where clinically appropriate, appointments may also be rescheduled to maintain continuity of care.
Memberships are entered into for a minimum fixed term of 12 consecutive months, commencing on the date of enrolment.
By joining a membership, you agree to maintain your membership for the full minimum term.
Memberships cannot ordinarily be cancelled during the initial 12-month period except:
Following completion of the initial 12-month term, your membership will automatically continue on a rolling monthly basis until cancelled by either party by providing at least 30 days’ written notice.
Cancellation requests must be sent by email to:
info@glowingbyleah.co.uk
Membership fees are collected monthly by Direct Debit or recurring card payment using the payment method provided at enrolment.
Payments must be successfully received before membership benefits become available each month.
If payment has not been received:
Membership payments are non-refundable except where required by law.
Glowing by Leah reserves the right to review and amend membership pricing by providing at least 30 days’ written notice.
Each membership includes the treatments, services and benefits associated with the selected membership tier.
Membership benefits:
Unless expressly stated otherwise, membership benefits cannot be used together with:
Only one promotional or percentage discount may be applied to any single transaction.
Membership pricing is exclusive to active members and may not be combined with any other promotional pricing.
Where products form part of a membership, availability remains subject to stock levels. If a product becomes unavailable, Glowing by Leah reserves the right to provide a clinically appropriate alternative of equivalent value.
Memberships are intended to provide regular ongoing care.
Unused monthly treatment allowances:
A maximum of one month’s unused treatment may be carried forward into the following calendar month.
Any unused treatment remaining after this period will automatically expire.
Glowing by Leah believes the best aesthetic outcomes are achieved through personalised, medically led treatment plans rather than repeating identical treatments each month.
Your membership has been created to support your long-term skin health, wellbeing and aesthetic goals.
As your skin changes over time, your treatment requirements may also change.
At each appointment your practitioner will assess:
Based on this assessment, your practitioner will recommend the most appropriate treatment at that appointment.
Accordingly, the treatment performed each month may differ from previous appointments.
The value of your membership will remain consistent with your selected membership tier, even where the recommended treatment changes.
Glowing by Leah reserves the right to:
where clinically appropriate and in your best interests.
Memberships are designed around clinical outcomes and should not be interpreted as guaranteeing the same treatment every month.
Clinical decisions remain entirely at the discretion of the treating practitioner.
Appointments are always subject to practitioner availability.
Members are responsible for arranging their own appointments.
Whilst every effort will be made to accommodate preferred appointment dates and times, availability cannot be guaranteed.
We recommend booking appointments well in advance to avoid disappointment.
A minimum of 72 hours’ notice is required to cancel or rearrange a membership appointment.
Appointments cancelled with less than 72 hours’ notice, or failure to attend an appointment without prior notice, will result in that month’s treatment entitlement being forfeited.
In these circumstances:
Repeated late cancellations or non-attendance may result in Glowing by Leah reviewing the continuation of your membership.
Cancellation requests must be submitted in writing by emailing:
info@glowingbyleah.co.uk
Memberships are entered into for a minimum contractual term of 12 months.
Where cancellation is requested before completion of the initial term, the membership will remain active until:
Exceptional Circumstances
Glowing by Leah may, at its absolute discretion, agree to an early cancellation due to exceptional circumstances, including genuine financial hardship.
Supporting evidence may be requested.
Where an early cancellation is approved, all treatments, products and services received at discounted membership prices will be recalculated at their full standard retail value.
Any outstanding balance between the membership payments received and the standard retail value will become immediately payable before cancellation takes effect.
Approval of one request does not create a precedent for future requests.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your membership within 14 days of entering into this agreement.
Where no membership treatments or benefits have been used, a full refund will be issued.
If you request treatment or receive membership benefits during the cooling-off period, you acknowledge and agree that:
Should you cancel within the cooling-off period after receiving treatment, you will be charged the standard retail value of all treatments, products or services received, less any membership payments already made.
Membership pricing applies only whilst your membership remains active.
If your membership ends for any reason:
Memberships cannot ordinarily be paused or frozen.
Requests to suspend a membership due to:
may be considered entirely at the discretion of Glowing by Leah.
Medical evidence or supporting documentation may be requested.
Approval of a suspension remains entirely at the clinic’s discretion.
If a scheduled membership payment fails, Glowing by Leah reserves the right to:
Repeated failed payments may result in termination of the membership whilst preserving Glowing by Leah’s right to recover all outstanding contractual payments due for the remainder of the minimum membership term.
Outstanding balances may be referred to a third-party debt recovery agency where appropriate.
All treatments remain subject to:
Glowing by Leah reserves the right to postpone, modify or refuse treatment where it is considered medically inappropriate or unsafe to proceed.
Membership payments remain payable during any temporary postponement resulting from medical or clinical reasons.
Members must inform Glowing by Leah before each appointment of any changes to:
Failure to provide accurate medical information may result in treatment being postponed or declined.
Your membership has been created to support your long-term aesthetic journey rather than guarantee a fixed treatment programme.
Regular clinical reviews enable your practitioner to ensure your treatment plan continues to deliver safe, effective and appropriate results.
Following these reviews, your practitioner may recommend changes to your treatment programme.
Any adjustments will remain within the value of your selected membership tier.
If Glowing by Leah needs to rearrange an appointment due to practitioner illness, emergency, equipment failure or circumstances beyond our reasonable control, every reasonable effort will be made to offer the earliest suitable alternative appointment.
Where the clinic rearranges an appointment, members will not lose their monthly treatment entitlement.
Glowing by Leah reserves the right to introduce, amend, replace or withdraw membership packages for new members at any time.
Existing active members will continue to receive the benefits applicable to their membership unless notified otherwise in accordance with these Terms & Conditions.
Glowing by Leah reserves the right to amend these Membership Terms & Conditions, membership pricing or membership benefits where reasonably necessary.
Members will receive at least 30 days’ written notice of any significant changes.
Continued membership following the notice period will constitute acceptance of the updated Terms & Conditions.
Glowing by Leah accepts no responsibility for delays or inability to provide treatment arising from circumstances beyond its reasonable control, including but not limited to:
Nothing within these Terms & Conditions excludes or limits liability where such limitation would be unlawful, including liability for death or personal injury caused by negligence or your statutory rights under UK consumer law.
By enrolling in a Glowing by Leah Membership, you confirm that you have read, understood and agree to be bound by these Membership Terms & Conditions.
These Terms & Conditions form part of your membership agreement with Glowing by Leah and should be read alongside our general Terms & Conditions, Privacy Policy and any treatment-specific consent documentation.
These Terms & Conditions apply to the Glowing by Leah Loyalty Scheme.
By participating in the Loyalty Scheme, you agree to these Terms & Conditions.
The Loyalty Scheme is designed to reward our valued clients for eligible purchases and may be amended or withdrawn in accordance with these Terms.
The Loyalty Scheme is available to Glowing by Leah clients aged 18 years or over.
Participation is entirely at the discretion of Glowing by Leah.
Loyalty accounts are:
Glowing by Leah reserves the right to refuse, suspend or terminate participation where fraud, misuse or breach of these Terms & Conditions is suspected.
Eligible loyalty rewards may be earned on qualifying purchases including eligible treatments, skincare products and selected services.
Rewards are currently issued for:
The qualifying spend and earning criteria may be amended from time to time.
Loyalty rewards cannot be earned on:
Rewards have no monetary value and cannot be exchanged for cash.
Completed loyalty rewards may be redeemed for the reward specified by Glowing by Leah at the time of redemption.
To redeem a reward:
Loyalty rewards:
Loyalty rewards cannot be used together with:
Only one promotional or percentage discount may be applied to any single transaction.
Unless otherwise stated:
Lost, damaged or incomplete loyalty cards may not be replaced.
Glowing by Leah reserves the right to remove rewards or terminate participation where fraud, misuse or breach of these Terms is suspected.
Glowing by Leah reserves the right to amend, suspend or withdraw the Loyalty Scheme at any time.
Where reasonably possible, at least 30 days’ notice will be provided of any significant changes.
Unused rewards may expire following withdrawal of the scheme.
Any personal information collected in connection with the Loyalty Scheme will be processed in accordance with our Privacy Policy.
Information may be used to:
Glowing by Leah accepts no liability for any loss of rewards arising from:
Nothing within these Terms limits your statutory rights.
By participating in the Glowing by Leah Loyalty Scheme, you confirm that you have read, understood and agree to these Terms & Conditions.
Thank you for choosing GBL Training Academy.
These Terms & Conditions apply to all courses delivered by Glowing by Leah Training Academy.
By booking a course, you agree to these Terms & Conditions.
Your course place is not confirmed until payment has been received.
Payment may be made by:
Alternative payment plans may occasionally be offered at the discretion of Glowing by Leah and may be subject to additional charges.
Full payment must be received before the course commences unless otherwise agreed in writing.
If you are unable to attend your course, please notify us as soon as possible.
Course fees are non-refundable and non-transferable unless Glowing by Leah agrees otherwise in writing.
Failure to attend does not entitle the student to a refund or transfer.
If Glowing by Leah cancels a course, students will receive either:
Glowing by Leah is not responsible for:
Courses may also be cancelled where minimum enrolment numbers have not been reached.
Where possible, at least seven days’ notice will be given.
Glowing by Leah shall not be liable where a course cannot proceed due to circumstances beyond our reasonable control, including but not limited to:
Where appropriate, an alternative course date or credit may be offered.
Course fees include training, course materials and certification where applicable.
Depending upon the course, students may also receive:
Training content may be updated from time to time to reflect current best practice.
Students will undertake supervised practical training where applicable.
Glowing by Leah will endeavour to provide suitable training models.
If a scheduled model becomes unavailable, Glowing by Leah will make reasonable efforts to source a replacement but cannot guarantee availability.
Practical training schedules may therefore be adjusted.
Successful completion of a course is subject to satisfactory demonstration of competence.
Where additional practical experience is recommended, students may be required to undertake additional supervised training, mentoring or shadowing at additional cost.
Successful attendance does not guarantee future insurance acceptance or regulatory approval.
Students may take photographs during practical sessions where permission has been obtained.
Course materials remain the intellectual property of Glowing by Leah.
Students must not reproduce, copy, distribute, sell or share training manuals or proprietary teaching materials without written permission.
Photographs or videos containing:
must not be published without appropriate consent.
Models or clients introduced by Glowing by Leah remain clients of the clinic.
Students must not directly or indirectly solicit, recruit or attempt to treat those clients outside the training environment.
Any breach may result in removal from future courses and legal action where appropriate.
Following completion of training, students remain entirely responsible for:
Glowing by Leah cannot accept responsibility for how students subsequently practise.
The aesthetics industry continues to evolve.
Glowing by Leah accepts no liability for future legislative or regulatory changes affecting your ability to practise.
Course fees remain non-refundable should regulations subsequently change.
To the fullest extent permitted by law, Glowing by Leah shall not be liable for indirect or consequential losses arising from attendance on a training course.
Nothing within these Terms excludes liability where such exclusion would be unlawful.
By booking a course, you confirm that you have read, understood and agree to these Training Terms & Conditions.
At Glowing by Leah we are committed to providing the highest standards of patient care, customer service and professionalism.
If you are unhappy with any aspect of your experience, we encourage you to tell us so that we can investigate your concerns fairly and promptly.
Complaints should be submitted as soon as reasonably possible by:
Email: info@glowingbyleah.co.uk
Telephone: 07854 426292
Where possible, please include:
We aim to acknowledge complaints within five working days.
If further information is required, we will contact you as soon as possible.
Every complaint will be investigated fairly and objectively.
This may include reviewing:
Where appropriate, independent clinical advice may also be obtained.
We aim to provide a full written response within 20 working days.
Where additional time is required due to the complexity of the complaint, we will keep you informed of progress.
Where appropriate, resolutions may include:
Each complaint is assessed individually.
We are committed to treating every client respectfully and expect the same courtesy towards our team.
Aggressive, abusive, threatening or discriminatory behaviour towards staff will not be tolerated and may result in appointments or future services being refused.
This Complaints Policy does not affect your statutory rights.
Where appropriate, you may also seek independent advice or refer your complaint to the relevant regulatory or professional body.
This Complaints Policy may be updated periodically to reflect changes in legislation, professional guidance or business practices.
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@2026 Glowing by Leah. All rights reserved. Registered Nurse Prescriber: Leah Cooke NMC No.99524382 | Policies & Terms
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