Skin Membership – Terms and Conditions

Membership Period:
The membership period is a minimum of 12 months from the date of enrollment.

Membership Fees:
Membership fees are charged monthly and must be paid in full before receiving the monthly treatment. Payments will be automatically deducted from the payment method provided at the time of enrollment.

Cancellation Policy:
Memberships are for a minimum contract of 12 months. If you are in financial difficulty within the first 12 months of membership commencing, please get in touch via email to info@glowingbyleah.co.uk. Any treatments or products received at a discounted rate within these 12 months must be paid back in full upon cancellation. 

Money-Back Guarantee:
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your contract and receive a full refund of any fees paid within 14 days of completing your agreement application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you choose to commence your treatment immediately, you agree that if you subsequently cancel your agreement within 14 days, you will pay the balance of the treatment or package, less an amount for the payments you have already made starting from the first day after joining.

Missed Appointments:
If a member misses an appointment, the monthly treatment will be forfeited and will not be rescheduled or refunded.

Membership Non-Transferable:
Memberships are non-transferable and cannot be shared with anyone else.

Changes to Terms and Conditions:
These terms and conditions are subject to change without prior notice. Members will be notified of any changes to the terms and conditions via email.

By enrolling in the monthly skin membership program, you agree to these terms and conditions.

Skin Loyalty Scheme Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern participation in the Glowing by Leah Loyalty Scheme (“Scheme”). By enrolling in or using the Scheme, you agree to be bound by these Terms.

2. Eligibility

• The Scheme is open to individuals aged over 18 and clients of GBL. 
• Membership is personal, non-transferable, and limited to one account per individual.
• Businesses, organisations, or groups are not eligible unless expressly approved.

3. Membership and Registration

• To join, customers must read the terms and conditions. 
• Members must provide accurate and complete information and keep details updated.
• GBL reserves the right to refuse or cancel loyalty at its discretion.

4. Earning Rewards

• Members earn stamps when purchasing eligible products or services from GBL.
• Rewards are only issued when spending £50 or more on a single skin treatment or order of £30 and over online ( not including postage) 
• Rewards cannot be earned or redeemed in connection with memberships, subscription plans, or discounted packages.
• Rewards have no cash value and cannot be exchanged for cash.

5. Redeeming Rewards

• Completed loyalty cards may be redeemed for discounts 
• Redemption requires a signed loyalty card in the designated “Redeemed” space by a staff member.
• Rewards cannot be used in conjunction with any other offer, promotion, or discount.
• Rewards may not be transferred, sold, or combined across accounts or cards.

6. Expiration and Forfeiture

• Loyalty cards and rewards expire 12 months from the date of issue if not redeemed.
• Accounts or cards with no activity for 6 months may be deactivated.
• GBL may revoke rewards in cases of suspected fraud, misuse, or violation of these Terms.

7. Changes and Termination

• GBL reserves the right to amend or terminate the Scheme, including reward structures, at any time with 30 days.
• Any unused rewards at the time of termination will expire. 

8. Privacy and Data Protection

• By participating, members consent to the collection, storage, and use of their personal data in accordance with GBL’s Privacy Policy.
• Data may be used for administering the Scheme, marketing, and customer service purposes.

9. Limitation of Liability

• Glowing by Leah is not liable for any losses or damages arising from participation in the Scheme, except where required by law.
• Rewards are subject to availability, and substitutions may apply.
  
  
  

Loyalty Scheme Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern participation in the Glowing by Leah Loyalty Scheme (“Scheme”). By enrolling in or using the Scheme, you agree to be bound by these Terms.

2. Eligibility

• The Scheme is open to individuals aged over 18 and clients of GBL. 
• Membership is personal, non-transferable, and limited to one account per individual.
• Businesses, organisations, or groups are not eligible unless expressly approved.

3. Membership and Registration

• To join, customers must read the terms and conditions. 
• Members must provide accurate and complete information and keep details updated.
• GBL reserves the right to refuse or cancel loyalty at its discretion.

4. Earning Rewards

• Members earn stamps when purchasing eligible products or services from GBL.
• Rewards are only issued when spending £50 or more on a single treatment.
• Rewards cannot be earned or redeemed in connection with memberships, subscription plans, or discounted packages.
• Rewards have no cash value and cannot be exchanged for cash.

5. Redeeming Rewards

• Completed loyalty cards may be redeemed for discounts 
• Redemption requires a signed loyalty card in the designated “Redeemed” space by a staff member.
• Rewards cannot be used in conjunction with any other offer, promotion, or discount.
• Rewards may not be transferred, sold, or combined across accounts or cards.

6. Expiration and Forfeiture

• Loyalty cards and rewards expire 12 months from the date of issue if not redeemed.
• Accounts or cards with no activity for 6 months may be deactivated.
• GBL may revoke rewards in cases of suspected fraud, misuse, or violation of these Terms.

7. Changes and Termination

• GBL reserves the right to amend or terminate the Scheme, including reward structures, at any time with 30 days.
• Any unused rewards at the time of termination will expire. 

8. Privacy and Data Protection

• By participating, members consent to the collection, storage, and use of their personal data in accordance with GBLs Privacy Policy.
• Data may be used for administering the Scheme, marketing, and customer service purposes.

9. Limitation of Liability

• Glowing by Leah is not liable for any losses or damages arising from participation in the Scheme, except where required by law.
• Rewards are subject to availability, and substitutions may apply.

Appointments, Deposits & Cancellations

Deposits & Payment

A non-refundable deposit is required to secure all appointments. Deposits are taken to reserve practitioner time, treatment rooms, and resources, and therefore cannot be refunded under any circumstances.

The remaining balance is payable at your appointment unless the treatment has been paid for in full in advance.

Cancellations & Rescheduling

Any cancellations will result in the loss of the deposit. We require a minimum of 72 hours’ notice to reschedule an appointment to keep the deposit. Cancellations, changes, or rescheduling requests made within 72 hours of the scheduled appointment time will result in the loss of the deposit.

Appointments may be rescheduled at most once. If this limit is exceeded, or if the client is unable to attend the rescheduled appointment, the appointment will be forfeited, and the deposit will be lost.

All cancellation or rescheduling requests must be made via the clinic’s designated contact methods. Messages sent outside of opening hours will be deemed received on the next working day.

Late Cancellations & No-Shows

Failure to attend an appointment without prior notice will be classed as a no-show. In such cases, the client will be liable for 100% of the total treatment cost.

Deposits are non-transferable and cannot be applied to alternative appointments, treatments, or dates.

Late Arrivals

Clients who arrive late may have their appointment shortened or, where this is not possible, may be unable to proceed with treatment. In such cases, the appointment may be classed as a late cancellation or no-show, and full charges may apply.

Discretion & Exceptional Circumstances

We understand that exceptional circumstances can arise. Any discretion applied to deposits or charges is at the sole discretion of the clinic and does not set a precedent for future bookings.

Agreement to Terms

By booking an appointment, paying a deposit, or attending treatment, you confirm that you have read, understood, and agree to these terms and conditions.

Glowing By Leah (GBL) Training Academy – Terms & Conditions

Thank you for choosing Glowing By Leah, GBL Training Academy for your training. Please read the following terms and conditions carefully before booking.

Booking & Payment

• Your place on the course is not secure until payment is made at the time of booking using one of our options below.
• We offer PayPal Pay in 3 as a payment option for eligible customers. (website only)
• Payments can be made via bank transfer if booking directly with Leah. We only accept card payments if paid in full/pay in 3 via our website.
• Alternative payment plans may be available at the discretion of GBL Training Academy, with additional percentages applied.

Cancellations & Refunds

• Student Cancellations: If you are unable to attend, please notify us as soon as possible. Course fees are non-refundable and non-transferable unless at the discretion of GBL Training Academy.
• GBL Cancellations: In the event that GBL cancels a course, you will be entitled to a full refund of the course fee. However, GBL is not liable for any other loss or expenses incurred.
• GBL reserves the right to cancel a course due to inadequate enrolment. You will receive at least 7 days’ notice in such an event.
• If a course is cancelled due to a Force Majeure event (e.g., natural disasters, pandemics, unforeseen government restrictions), no refunds will be issued. However, you may receive credit towards an alternative course date.

Training & Certification

• On the day of training, you will receive a Glowing By Leah goody bag, an informative manual, and a certificate of completion.
• All courses are CPD accredited to meet industry and insurer requirements.
• GBL provides all necessary products and equipment for training.
• Students will practice on four models under Leah’s guidance.
• If a scheduled model does not attend, GBL is not accountable for this occurrence.
• If you do not pass the course, you will be required to pay for additional shadowing days or models (fees to be discussed).

Photography & Confidentiality

• You are allowed to take before and after photos for learning purposes and social media advertising.
• Sharing images externally that include course materials, models, or other students is a breach of confidentiality.
• Any models or clients introduced by GBL remain exclusive to Glowing By Leah. Students must not solicit these clients. Any attempt to do so is considered a breach of contract and may result in legal action.

Liability & Regulations

• GBL is not responsible for any changes in aesthetics regulations or licensing laws following your training.
• No refunds or partial refunds will be given due to industry regulation changes.
• By booking a course, you accept and agree that GBL is not liable for any regulatory changes that may affect your ability to practice.

How to Make a Complaint

At Glowing By Leah, we aim to provide a professional, safe and supportive experience for every client. However, if you are unhappy with any treatment you have received, or with any part of our service, we want to make the complaints process as clear and straightforward as possible.

In the first instance, please speak to a member of our team so we can try to resolve your concern as quickly as possible.

If your concern relates to a treatment, we may ask you to attend a follow-up appointment with your treating clinician so that the area can be reviewed properly. We may not be able to fully assess or resolve treatment-related concerns without seeing you in person.

If the matter cannot be resolved at this stage and you wish to make a formal complaint, please put your complaint in writing by email. Please include as much detail as possible, including your name, contact details, appointment date, treatment received and the nature of your concern.

You can contact us using the details below:

Email: info@glowingbyleah.co.uk
Telephone: 07854 426 292

We aim to acknowledge complaints within 48 hours and will investigate the matter in line with our complaints procedure. A full written response will usually be provided within 30 days of receiving the complaint.

We aim to resolve all concerns fairly and respectfully. Aggressive, abusive or disrespectful behaviour towards our team will not be tolerated.

Glowing By Leah
Membership No: HS6087

Privacy Policy

Who We Are

Our website address is: https://glowingbyleah.co.uk.

Glowing by Leah understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Information About Us

Glowing By Leah is a Limited Company. Registered office: Available on request. 
Email address: info@glowingbyleah.co.uk
Telephone number: 07854426292
Member of Nursing & Midwifery Council.

What Does This Notice Cover?

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the UK General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. This includes obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

What Are My Rights?

Under the UK GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
• The right to access the personal data we hold about you. Part 10 will tell you how to do this.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Personal Data Do You Collect?

We may collect some or all of the following personal data, this may vary according to your relationship with us:

• Name
• Date of birth
• Address
• Email address
• Telephone number
• Payment information
• Medical history

How Do You Use My Personal Data?

Under the UK GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

• Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising our products, services, and treatment for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by sending an email entitled ‘unsubscribe’).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, text message, or telephone with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• There is no communication to us by yourself for 2 years.
• Two years have expired since the last date of aesthetic treatments administered to you.
• You have requested deletion of your personal details using a Subject Access Request (SAR) or email.

How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the UK GDPR.

Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to two important exceptions:

• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
• We may share your personal data with another company for company accounting purposes.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Data Protection Officer:
Email address: info@glowingbyleah.co.uk
Telephone number: 07854426292

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available by email.